Incident/Problem Management is the resolution and prevention of incidents that affect the normal running of an organisation’s IT services. This includes ensuring that faults are corrected, preventing any recurrence of these faults, and the application of preventative maintenance to reduce the likelihood of these faults occurring in the first instance.
Our Support Desk plays an important part in the provision of your IT Services. It is very often the first contact your business users have in their use of our IT Services when something does not work as expected.
The Support Desk is a single point of contact for your users who need help. Without this service, your organisation could face losses due to inefficiencies, reputation and physical cost of downtime.
Thorndene Technologies IT Support can meet all your business’s IT requirements whether you are a single device user or a larger established company.
IT Support can be made available by placing an engineer on your site, over the telephone or remotely using one of various remote access methods, though this would be dependant on your infrastructure and security measures, also through email or even through our interactive website.
As 95% of all IT issues are resolved remotely or over the telephone then this can save you costly downtime.
A support agreement can be tailored to your specific needs, with regards to cost, availability, and Service level agreements (SLA), be it 24 hours a day, 7 days a week or 9 to 5 Monday to Friday.
To discuss these fiurther call 07595525890 or use our Contact form.